Customer Satisfaction Policy - Exchanges and Refunds
At Quoty, our goal is your complete satisfaction, and we aim to provide solutions that best meet your needs. While we typically don’t process returns, we are committed to evaluating refund or exchange options on a case-by-case basis to ensure a positive experience for you.
If there’s an issue with your item, such as damage during shipping or receiving the wrong product, please reach out to us immediately at info@quoty.store. We’ll work with you to assess the situation and find the best resolution.
Eligibility for Refunds or Exchanges
To qualify for a potential refund or exchange:
- Items must be in their original condition, unworn and unused, with all tags attached and in their original packaging.
- Proof of purchase, such as a receipt, is required.
Once your request is received, we’ll provide guidance on next steps, including where and how to send the item, if necessary. Please note that items sent back without prior communication will not be eligible for refund or exchange.
Damages and Issues
We ask that you inspect your order upon arrival. If there’s any issue, contact us right away at info@quoty.store. We’ll assess the situation and take steps to make things right.
Exchanges
For the quickest exchange experience, contact us about your current item, and if eligible, you can place a new order for the desired item once your request has been reviewed.
Refund Process
Once we receive and inspect any item returned, we’ll promptly inform you of the outcome. If a refund is approved, the amount will be credited back to your original payment method. Kindly allow your bank or credit card company a few days to process this.
Our team is here to help and provide solutions to ensure your experience with Quoty is exceptional. Please feel free to reach out with any concerns at info@quoty.store.
If there’s an issue with your item, such as damage during shipping or receiving the wrong product, please reach out to us immediately at info@quoty.store. We’ll work with you to assess the situation and find the best resolution.
Eligibility for Refunds or Exchanges
To qualify for a potential refund or exchange:
- Items must be in their original condition, unworn and unused, with all tags attached and in their original packaging.
- Proof of purchase, such as a receipt, is required.
Once your request is received, we’ll provide guidance on next steps, including where and how to send the item, if necessary. Please note that items sent back without prior communication will not be eligible for refund or exchange.
Damages and Issues
We ask that you inspect your order upon arrival. If there’s any issue, contact us right away at info@quoty.store. We’ll assess the situation and take steps to make things right.
Exchanges
For the quickest exchange experience, contact us about your current item, and if eligible, you can place a new order for the desired item once your request has been reviewed.
Refund Process
Once we receive and inspect any item returned, we’ll promptly inform you of the outcome. If a refund is approved, the amount will be credited back to your original payment method. Kindly allow your bank or credit card company a few days to process this.
Our team is here to help and provide solutions to ensure your experience with Quoty is exceptional. Please feel free to reach out with any concerns at info@quoty.store.